Privacy policy

1. Introduction

Soliq Labs is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website or purchasing from us, you agree to the collection and use of your information in accordance with this policy. If you have any questions about this policy, please contact us at info@soliqlabs.com.

2. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information. We collect information you provide directly to us, including your full name, email address, phone number, delivery address, and payment details when you place an order or contact us. We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, time spent on the website, and referring website. This information is collected through cookies and similar tracking technologies. We may also collect information about your interactions with our marketing communications, such as whether you open or click on emails we send you.

3. How We Use Your Information

We use the personal information we collect to process and fulfil your orders, including communicating with you about your order status and sending your tracking information. We use your information to respond to your enquiries and provide customer support. We may use your email address to send you marketing communications about our products, promotions, and updates, but only where you have given us permission to do so or where we have a legitimate interest in doing so. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send you. We use automatically collected data to analyse how our website is used, to improve our products and services, and to optimise our marketing efforts. We may share your delivery information with our logistics partners and courier services solely for the purpose of fulfilling your order.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and serve relevant advertisements. Cookies are small text files that are stored on your device when you visit our website. You can control or disable cookies through your browser settings, however please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website you consent to our use of cookies in accordance with this policy.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or conducting our business, provided that those parties agree to keep your information confidential. We may also disclose your information where required to do so by law, regulation, or court order, or where we believe it is necessary to protect the rights, property, or safety of Soliq Labs, our customers, or others.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for a minimum of five years in accordance with applicable tax and commercial laws. Where we no longer have a need to retain your personal information, we will securely delete or anonymise it.

7. Your Rights

You have the right to request access to the personal information we hold about you, to request that we correct any inaccurate or incomplete information, and to request that we delete your personal information in certain circumstances. You also have the right to object to or restrict our processing of your personal information in certain situations, and to withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us at info@soliqlabs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are processed through secure encrypted connections. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

9. Third Party Links

Our website may contain links to third-party websites. Soliq Labs is not responsible for the privacy practices or content of those websites and we encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our Terms and Conditions, please contact us at the following.

General enquiries & Complaints: info@soliqlabs.com

WhatsApp: +971 56 189 2379

Website: soliqlabs.com